DELTA VACATIONS: ALLGEMEINE GESCHÄFTSBEDINGUNGEN


Allgemeine Geschäftsbedingungen

Allgemeine Informationen
Travel Identification
Notice Regarding Special Package Airfares
Air Transportation
Flight/Hotel Transfers
Hotel Accommodations and Activities
Car Rental Information
Payment Policies
Booking Policies

Allgemeine Informationen
• All prices quoted are in U.S. dollars and are confirmed at the time of reservation.
• Prices include charges for planning, servicing and operating packages and are subject to change without notice.
• Prices DO NOT include the following: passport and visa fees as required by destination traveling to, some foreign departure taxes and other government-imposed charges; and MAY NOT include porterage, gratuities, resort fees, energy surcharges.
• Delta Vacations is not responsible for personal injury or property damage caused by any negligent act or omission by the air carrier, hotel, or other suppliers of any of the services being offered in connection with this trip, unless there is negligence on our part. However, in no event shall any party be liable for consequential damages. Delta Vacations representatives may be employees of MLT Vacations or may be employees of a third party. Delta Vacations reserves the right to substitute accommodations due to circumstances beyond our control.
• Delta Vacations does not accept responsibility for loss of or damage to luggage or any belongings while in the custody of any airline, bus company, or hotel.
• Airlines have specific luggage allowances. It is the passenger's responsibility to comply with those allowances, or excess/overweight baggage charges may apply and will be collected at the ticket counter of the departing airport.
• Airlines have varying luggage fee policies. View details on luggage fees by carrier.
• Bonus miles, in addition to credited flight miles, are earned with the purchase of an air and hotel package.
• SkyMiles account numbers must be applied to your booking prior to departure.
• Passengers flying on SkyMiles awards will not receive mileage credit and are not eligible for any bonus miles.
• Delta Vacations reserves the right to vary package inclusions, itineraries, options, and in some cases, hotels if necessary.
• Once payment is applied, applicable cancellation and/or change fees will be assessed, some may be non- refundable.
• Name changes made to confirmed car rental bookings may result in a price change to the current available rate.
• Delta Vacations is managed, operated and marketed by MLT Vacations.

Travel Identification
• Domestic Travel: All passengers 18 years of age or older are required to present 1 form of government- issued photo ID (such as a valid driver's license) or 2 forms of non-photo identification, 1 of which must be a state or federal agency-issued (such as a U.S. Social Security card), before boarding a flight. Failure to present positive identification can result in denied boarding and no refunds will be granted.
• Proof of Citizenship: To enter or return from a foreign country, all passengers are required to present appropriate documentation. Each country, including the USA, has different requirements and these requirements are subject to change at any time. It is the passengers' responsibility to have the correct documentation. For up-to-date entry requirements, see Help/FAQs. Non-U.S. citizens are also required to check for proper documentation requirements.

      o For certain countries a notarized consent from both parent(s) or legal guardian(s) is required for children under age 18 traveling alone, with one parent, or in someone else's custody; or a notarized birth certificate showing only one parent, a parent's death certificate, or a court order of child custody MAY also be permissible. Passengers are required to check for proper documentation requirements. Certain restrictions apply to minors traveling alone on the air portion of their trip (see conditions in Air Transportation for further information).
• Health Requirements: You are responsible for complying with the health requirements of the countries you intend to visit. Check with your physician regarding any immunizations that may be recommended or required.

HINWEIS: Delta Vacations is not responsible for failure to present proper documentation. Incorrect documentation could result in denied entry and forfeiture of all monies paid.

Notice Regarding Special Package Airfares
Delta Vacations packages use special unpublished airfares to get you the best deals possible. Passengers must be able to present proof of purchase of a land package in conjunction with this special airfare. Please ensure you have your Delta Vacations confirmed itinerary detailing the services purchased with proper documentation of land services when you travel to ensure you experience no difficulties.

Air Transportation
• All tickets must be issued by Delta Vacations.
• Airfares are guaranteed upon receipt of full payment.
• Under certain circumstances minors MAY be permitted to travel alone on the air portion of their trip but an adult is required for all land components of a vacation package. In these situations an adult must be present to take the unaccompanied minor to their originating flight and that adult will be required to provide information on the adult who will be picking up the minor at their final destination. Additional restrictions and requirements will apply for Delta Vacations to consider the acceptance of any unaccompanied minors. Please contact Delta Vacations reservations or your travel agent for details.
• FAA regulations require that a separate seat be purchased for a child 2 years of age or older; a lap-held child under 2 years old does require a purchased ticket for travel outside U.S. 50 states at 10% of the adult base fare, plus applicable taxes and fees.

      o Birth certificates may be required at check-in as proof of age.
      o Passengers 15 years of age or older may legally hold a child in their lap.
      o Only 1 child under the age of 2 years old per passenger is allowed

Flight/Hotel Transfers
If airfare was not purchased through us—and this vacation includes airport/hotel transfers—we must be advised of the flight numbers, flight arrival and departure times, and dates of travel, in order to arrange and provide your transfers. Failure to do this will result in a forfeiture of transfers and no refund will be given.

Hotel Accommodations and Activities
• Delta Vacations cannot guarantee fulfillment of special arrangements or requests, such as adjoining rooms, special bed configurations, or nonsmoking room requests.
• Blackout dates may apply to special deals on hotel portion of package. Einzelheiten hierzu finden Sie bei den jeweiligen Werbeangeboten.
• Handicap accessibility varies widely between hotels in international destinations; although listed as handicap accessible it may not be ADA (Americans with Disabilities Act) compliant. For specific details on the accessibility of a hotel and its rooms, please contact Delta Vacations.
• Handicap accessible rooms are on a request-only basis, based on availability.
• Optional sightseeing, entertainment, and/or transportation options cannot be purchased separately.


Car Rental Information
• Each rental day is based on a 24-hour rental period beginning at the time you pick up your car.
• Drivers must have a valid driver's license held for at least one year and be at least 25 years of age
• Some countries or car categories may also stipulate a minimum or maximum age limit.
• Passport identification may be needed at the time of car pick-up in international destinations.
• Charges not included at the time of booking include: Collision Damage Waiver, Personal Accident Insurance, Theft Protection Coverage, gasoline, applicable taxes for optional services, local taxes, airport service charges, additional driver charges, and drop-off charges.
• On delivery of your car, you will be required to leave a credit card to cover the insurance deductible.
• Additional fees may apply and will vary by country.
• Car rental companies or tour operators will not make partial refunds on unused services or apply any portion of the rental to charges for gasoline, insurance, or damages.


Payment Policies Standard Payment Policy
• For reservations for travel within 30 days: full payment is required at the time the reservation is confirmed.
• For reservations for travel outside of 31 days: payment may be applied as a deposit and a final payment. All payment information is required at the time of reservation; however only the deposit will be charged upon confirmation of reservation; final payment will be charged 31 days prior to departure.

• We accept the following forms of payment:

      o American Express, Visa, MasterCard, Discover, and Diner's Club, including Carte Blanche
      o Miles from your SkyMiles account
      o Delta Vacations gift cards or travel certificates
      o Delta Air Lines eGifts and gift cards
      o Delta Air Lines-issued Transportation Credit Vouchers (TCV), Electronic Credit Vouchers (ECV/E-TCV), or Miscellaneous Charge Orders (MCO), or Electronic Denied Compensation Credits are accepted as forms of payment towards the flight portion of a Delta Vacations package, as long as travel begins on or before one year from the issue date and in accordance with terms and conditions on the certificate/voucher. You will have the following payment options:

            • If Hold for 24 Hours is allowed, select that option, and call 1-800-800-1504 to confirm your reservation and apply payment.
            • If Hold for 24 Hours is not allowed, select Purchase Now, and call 1-800-800-1504 immediately to apply your travel certificate and receive credit.

Or, you can call 1-800-800-1504 to make your reservation.

• Hotels and suppliers may have more restrictive rules for holiday and special packages; special payment policies may apply.

Delta Air Lines eGift and Gift Card Terms and Conditions
• eGifts and Cards may only be used for the total purchase price of air transportation, including taxes, fees, and surcharges imposed on the air transportation. Sie können nicht für zusätzliche Gebühren (einschließlich Gepäckgebühren) oder andere Produkte oder Dienstleistungen verwendet werden (einschließlich Klassen-Upgrades, Bordkäufe, Premium-Sitzplätze, Mileage-Booster, SkyMiles Cruises, Fracht, Hotelaufenthalte oder Mietwagen).
• eGifts and Cards may only be used for travel on Delta Air Lines marketed flights, including those operated as Delta Connection® and by Delta Air Lines codeshare partners with a Delta Air Lines flight number.
• eGifts and Cards may only be used for the Delta Air Lines air transportation portion of a Delta Vacations package.
Payment Policy for Travel Agent Affiliate Partner Program
• Full payment is required at the time the reservation is confirmed.
• We accept the following forms of payment:

      o American Express, Visa, MasterCard, Discover, and Diner’s Club, including Carte Blanche
      o Delta Vacations gift cards or travel certificates

Cancellation & Change Policy
The following are per person cancellation fees; additional charges may be assessed by Delta Vacations suppliers.

Cancel/Change Penalties
All fees indicated are per person

Reservation Components

31 or More Days Prior to Departure

30-11 Days Prior to Departure

10-4 Days Prior to Departure

3-0 Days Prior to Departure

Airfare

Varies depending on airfare rules

Cancel - Nonrefundable
Change - Per airfare rules
No Show - Nonrefundable

Hotel*

No Penalty

$30 - U.S. and Canada
$50 - All other destinations

$200 - U.S. and Canada
$400 - All other destinations

Nicht erstattungsfähig

Sandals Resorts

No Penalty

• 30-15 days prior to arrival - $200 per person
• 14 days prior to arrival - nonrefundable 

Beaches Resorts & Grand Pineapple Resorts

No Penalty

• 30-15 days prior to arrival - $200 per person
• 14 days prior to arrival - nonrefundable
• Cancellation/revision fee applies if the number of passengers is reduced 14 days prior to arrival:
25% per cancelled person or $750 whichever is less 

Other refundable items (cars, tours, etc.) 

No Penalty

Nicht erstattungsfähig

Other nonrefundable items and Travel Protection Plan

 

Nicht erstattungsfähig

Form of refund **

Airfare: Original form of payment*** or travel certificate, depending on airfare rules
Other refundable items: Original form of payment***

Travel Certificate

Entfällt

* Hotel Notes:

Some hotel rates may be nonrefundable.

4 or More Days Prior to Departure

  • When customers change hotel accommodations to a different hotel or within the same hotel:
    • If the resulting new price is equal to or less than the original cost of the customer’s hotel accommodations the fees above will apply.
    • Change fee will be waived if the resulting new price is higher than the original cost of the customer’s hotel accommodations.

0-3 Days Prior to Departure

  • When customers change hotel accommodations within the same hotel:
    • If the resulting new price is equal to or less than the original cost of the customer’s hotel accommodations the fees above will apply.
    • Change fee will be waived if the resulting new price is higher than the original cost of the customer’s hotel accommodations.
  • When customers change hotel accommodations to a different hotel:
    • The cost of the original hotel is nonrefundable.  In addition, the customer is responsible for the applicable rates at the new hotel.

Form of refund Notes:

**Refund = total cost of booking less fees and nonrefundable services.

***Miles used as payment are refunded as a voucher.

Examples of "other nonrefundable items" are train tickets, event or show tickets, theme park passes, etc.

Updated 01. Juli 2015    

Rules and Restrictions
•  Additional fees (departure taxes, fuel, surcharges, etc.) may be charged due to changes in regulations and policies.
•  By purchasing, you agree to receive e-mails related to your trip with Delta Vacations.


Booking Policies


Reservation Considerations:
The following types of vacation packages are not currently available via this web site due to their complexity or special requirements:
•  Reservations that include stays in more than one city
•  Hawaii reservations that include stays on more than one island
•  Ski reservations
•  Children under the age of two traveling within the 50 U.S. with a parent or with an adult 18 years of age and older can travel on the adult's lap free of charge and can be added to your reservation by contacting us at 1- 800-800-1504 once you complete your booking online. Reisen zwei Kinder im Alter von maximal zwei Jahren mit einem Erwachsenen, so kann nur ein Kind als Kleinkind auf dem Schoß mitreisen. Any additional children are required to purchase a seat. Children under the age of two traveling internationally without a seat (a lap child) are required to purchase a ticket at 10% of the adult base fare, plus applicable taxes and fees. Regardless of your destination, when making your reservation, you should indicate you are traveling with an infant.
•  Upgrades to First Class or Delta One™
•  Reservations that require handicap or other special needs requests
•  A reservation with more than 4 rooms/suites/villas, or with more than 9 people, including no more than 4 children
•  Reservations that include an escorted tour
To reserve a vacation for any of the above, please call Delta Vacations at 1-800-800-1504. For ski reservations
visit our web site or call 1-800-754-8599.


Payment Information:


Payment for all Delta Vacations reservations must be made in U.S. dollars, using a credit card or miles from a SkyMiles account. The billing address of your credit card (American Express, MasterCard, Visa, Discover, and Diners Club including Carte Blanche) or SkyMiles account must be in either the U.S. or Canada. The following payment options are available:
•  For reservations for travel within 30 days: full payment is required at the time the reservation is confirmed.
•  For reservations for travel outside of 31 days: payment must be applied as a deposit and a final payment.
All payment information is required at the time of reservation; however only the deposit will be charged upon confirmation of reservation; final payment will be charged 31 days prior to departure.
In addition, if you are using a previously issued Delta Vacations air ticket, Delta-issued vouchers or certificates, such as Transportation Credit Voucher (TCV), Electronic Credit Voucher(ECV/E-TCV), Miscellaneous Charge Order (MCO), or Electronic Denied Compensation Credit, please contact your travel agent or:
•  Call Delta Vacations at 1-800-800-1504 to make your reservation and indicate that you are using one of these Delta issued options as a form of payment (these cannot be redeemed via the web site).
•  Provide the reference number, certificate number and/or redemption code at the time of reservation (for electronic versions) OR,
•  Submit the original paper document to Delta Vacations within five days of booking the reservation (for paper document versions); documents received after the fifth (5th) day cannot be accepted and will be returned to the customer.